Chapter 2 - Vision & Mission Statement

AutoZone has elected to adapt a pledge rather than a standard mission statement. The pledge was written by a long-time employee and is representative of what the company prioritizes: the customer.
The pledge is recited by employees before every company meeting from the store to the corporate headquarters. The company also adapted a list of values that is posted throughout the chain.

Pledge

    AutoZoners always put customers first!
    We know our parts and products.
    Our stores look great!
    We've got the best merchandise at the right price.

Values

an AutoZoner always...

     puts customers first
     cares about people
     strives for exceptional performance
     energizes others
     embraces diversity
     helps teams succeed